Terms of Service
Last updated: 27 August 2026
These Terms of Service ("Terms") govern your use of the AlphaTeq Consult website, customer portal, admin dashboard, chat support, and any software, infrastructure, or consultancy services purchased or requested through them (together, the "Services"), provided by AlphaTeq Consult Limited ("AlphaTeq", "we", "us"), based in Abuja, Nigeria. By creating an account or using the Services, you agree to these Terms.
1. Who this applies to
These Terms apply to anyone who creates a customer account, submits a project or software request, places a software or infrastructure order, or otherwise interacts with our chat, forms, or dashboards.
2. Our services
AlphaTeq provides three kinds of services:
- Consultancy — custom software development, systems integration, and technical advisory, scoped and agreed per engagement.
- Software Store — ready-made and custom business software products, ordered and paid for through the site. Listed prices are starting prices; final scope, price, and delivery timeline may be confirmed with you directly before or after an order, especially for custom work.
- Infrastructure — cloud, hosting, and related API products. Where a product is marked "Coming Soon," it is shown for information and pricing only and cannot currently be checked out.
3. Accounts
You need an account to place a software order, view order status, or use chat support. You're responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately if you suspect unauthorized access.
4. Orders, pricing, and payment
Payments are processed securely through Paystack. Prices are shown in Naira (₦). Placing an order for a fixed-price software product authorizes an immediate charge; "Request a Quote" items (including Custom Software) are not charged until we've agreed a price and scope with you directly.
Delivery estimates shown on product pages are our best-faith estimates, not guaranteed delivery dates, and may shift based on the specifics of your requirements gathered after ordering.
5. Refunds and cancellations
Because software orders involve real development or configuration work starting shortly after payment, refund requests are handled case by case. Contact us as soon as possible at info@alphateqconsult.com if something has gone wrong with your order — we'd rather fix it than argue about it.
6. Acceptable use
You agree not to use the Services to break the law, infringe on others' rights, transmit malicious code, or attempt to disrupt or gain unauthorized access to our systems or other customers' data.
7. Intellectual property
Custom software we build for you under a signed consultancy or software-order agreement belongs to you per that agreement's terms. Our underlying platforms, templates, and pre-existing tooling (including the codebases behind ready-made products such as our Hospital and HMO/Insurance systems) remain our property and are licensed, not sold, to you as part of your order.
8. Liability
We work carefully, but we don't guarantee the Services will be uninterrupted or error-free. To the extent permitted by Nigerian law, AlphaTeq is not liable for indirect or consequential losses arising from your use of the Services.
9. Changes to these Terms
We may update these Terms as the business grows. We'll update the "Last updated" date above when we do; continued use of the Services after a change means you accept the update.
10. Contact
Questions about these Terms? Reach us at info@alphateqconsult.com, or through the chat on your dashboard.