Legal

Privacy Policy

Last updated: 27 August 2026

This Privacy Policy explains what personal data AlphaTeq Consult Limited ("AlphaTeq", "we", "us"), based in Abuja, Nigeria, collects through this website, the customer portal, admin dashboard, and chat support, and how we use, store, and protect it. We aim to handle your data in line with the Nigeria Data Protection Act 2023 and NDPC guidance.

1. Information we collect

Account details: name, email address, company (optional), and password (stored as a salted hash, never in plain text).
Order and request details: the products or services you order or enquire about, delivery timelines, and any notes you give us.
Payment information: processed directly by Paystack — we receive confirmation of payment and a reference, never your full card details.
Chat messages: support conversations between you and our team, handled through our chat provider (Stream).
Technical data: basic session/authentication cookies needed to keep you signed in, and standard server logs (IP address, browser type) for security and debugging.

2. How we use your information

To create and manage your account and process your orders or requests.
To communicate with you about orders, requests, and support — including transactional emails (order confirmations, welcome emails, chat notifications) sent via Resend and Zoho Mail.
To provide live chat support and respond to enquiries.
To keep the Services secure and prevent abuse.

We do not sell your personal data, and we do not use it for advertising.

3. Who we share it with

We share the minimum necessary data with the service providers that power AlphaTeq:

Paystack — payment processing.
Resend / Zoho Mail — sending transactional and support email.
Stream — live chat infrastructure.
Anthropic (Claude) — powers our automated enquiry chatbot; conversations with the bot may be processed to generate responses.

We don't share your data with anyone else except where required by law.

4. Cookies

We use a small number of essential cookies to keep you signed in to your customer or admin account. We don't use third-party advertising or tracking cookies.

5. Data retention

We keep account and order data for as long as your account is active, and for a reasonable period after to meet legal, accounting, and support obligations. You can ask us to delete your account and associated data at any time (see Section 7).

6. Security

Passwords are hashed, not stored in plain text. Access to the admin dashboard and customer data is restricted to authorized AlphaTeq staff. No system is perfectly secure, but we take reasonable technical and organizational measures to protect your data.

7. Your rights

You can ask us to access, correct, or delete the personal data we hold about you, or ask questions about how it's used, by emailing info@alphateqconsult.com. We'll respond within a reasonable time.

8. Changes to this policy

We may update this policy as our services evolve. We'll update the "Last updated" date above whenever we do.

9. Contact

Questions about this policy or your data? Reach us at info@alphateqconsult.com, or through the chat on your dashboard.